Relevant Experience

SYSTEM DEVELOPMENT

• Designed and managed development and use of a knowledge management system for business audiences across the organization increasing staff year-end performance results by 10%.

• Built, tested and deployed scalable, highly available and modular proprietary software products by collaborating with business stakeholders and cross-functions to plan, organize and implement 3 business critical systems enhancing staff efficiency by 80% and increasing customer satisfaction by 25%.

• Managed design and development of several departmental and sister company intranet and internet web applications becoming departmental top revenue generator in my first year.

LEADERSHIP

• Directed daily operations analyzing workflow, establishing priorities, developing standards and setting deadlines.

• Senior Software Developer with 2 direct reports, responsible for implementation of multiple internal and external web sites and knowledge based systems.

• Selected to manage an engineering team of 10 to design/deploy a national distribution management system, second in Ghana, enabling 100% insight into the distribution supply chain. This eliminated product shortages on the market and increased insight into customer behavior by 80%.

PROGRAM MANAGEMENT

• Managed collaboration and communication channels across cross-functional teams that included business users, external business partners, vendors, and global teams increasing issue resolution by 75% in first three months.

• Provided consolidated detailed status information to upper management increasing productivity by 20% in first six months